Out heat pump went out and Braxton was home sick, he came out and took care of us and got everything working, considering he did not feel or sound well, he was very prompt and respectfully, and because of that 1st response will be our go to for all our HVAC needs, thank you braxton.
- Douglas Morrill
1st Response installed a heat pump about 1.5 years ago. The heat pump wasn't working right. Braxten and team diagnosed and fixed the obvious manufacturer's issue. They weren't satisfied with the results and fixed another flaw with the equipment. The continued to follow through with the manufacturer and me and even though the manufacturer authorized a substantial part replacement, Braxten wasn't happy with their response and installed a brand new unit at no cost to me. I will recommend them to everyone. When things go wrong is where customer service fails or shines. They definitely shine!
- Tina Vinnick
Great group of leaders at 1st Response HVAC!!!